FAQs

For standard shipping, you should receive your order within 5-7 business days. If you selected rush shipping, you should receive your order within 4-5 business days. If you have an international order, please allow 5-10 business days for your shipment.

Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

The 2019 Mother's Day Collection pre-orders will begin shipping on 4/26/19.

NOTE: Any purchases that include a pre-order item will not ship until pre-order item is in stock. No partial shipments will be available.

If you’d like to ship your packages to multiple locations as gifts, please kindly complete separate transactions.

Upon shipment, you will receive a confirmation email with a tracking number. You can use this number to track your package to your door! If you are experiencing any issues with this, please send an email to orders@littlewordsproject.com with your name and order number, and we’ll help you out!

The following shipping options are available when you check out. Guaranteed delivery dates will be provided for expedited shipments at checkout whereas estimated delivery dates will be provided for standard shipments.

- Standard Shipping (delivery within 5-7 business days): $5.00 per order

- Rush Shipping (delivery within 3-4 business days): $10 per order*

- International Shipping and Handling (delivery within 5-10 business days): $15 per order*

- All orders over $75.00 qualify for free Standard Shipping

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

* Subject to applicable taxes

Little Words Project® offers a Lifetime Warranty on each bracelet; however, your bracelet must be registered, and you must provide us with a picture of the damaged item. Tarnishing, and ordinary wear and tear are not covered under this warranty.

To open a discussion about a broken bracelet, please contact us at orders@littlewordsproject.com.

Yes, our original bracelets are made with elastic chord and stretch to fit most wrist sizes.

The bracelets come in two sizes S/M and M/L. The S/M fits a wrist up to 6.25" and the M/L fits a wrist up to 7" comfortably.

No, we only have letter beads. No symbols or numbers.

Each Little Words Project® bracelet features a tag with a unique tracking code inscribed on the back. This code is used to register your bracelet on our website or mobile app. If and when you decide to pass on your bracelet (which we highly encourage you to do!), this code can be used to track your bracelets journey from wrist to wrist, as each new wearer can register the bracelet as well.

Additionally, by registering your bracelet you activate its Lifetime Warranty.

You can register your bracelet on our website, or on our mobile app which is available in the IOS App Store. Please note that each registration is manually approved, and it may take 24 hours for your registration to appear on the app or website.

This could be as simple as refreshing your browser and starting from scratch! If the problem persists, contact us at orders@littlewordsproject.com to troubleshoot.

The bracelets come in two size S/M and M/L. The S/M fits a wrist up to 6.25" and the M/L fits a wrist up to 7" comfortably.

To keep your jewelry looking beautiful, store it in the cloth bag provided or a jewelry box. Please remove your jewelry before contacting water or any chemical products. You may clean your jewelry with a soft, dry cloth.

We do not recommend our products for children under the age of 8 as they can be a choking hazard.

The Mother's Day Collection pre-orders will begin shipping on 4/26/19.
NOTE: Any purchases that include a pre-order item will not ship until pre-order item is in stock. No partial shipments will be available.

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